Shipping policy

Burn My Ex Perfume – Shipping Policy

Thank you for shopping with Burn My Ex Perfume 💋
We’re thrilled to bring our luxurious scents straight to your door! Please take a moment to review our shipping policy before placing your order.

1. Order Processing

  • All orders are processed within 2–3 working days (excluding weekends and public holidays).

  • You’ll receive a confirmation email once your order has been placed and another when it has been shipped.

  • During high-demand periods (sales, holidays, or product launches), processing times may take a bit longer.

If we encounter any unexpected delay, you’ll be notified via email.

2. Shipping Within the UAE

We proudly ship across all Emirates in the UAE 🇦🇪

  • Standard Delivery (1–3 business days): AED 15

  • Free Shipping on orders above AED 250

  • Deliveries are made by reliable local courier partners.

  • Please ensure your delivery address and contact details are correct to avoid delays.

3. International Shipping

We also offer international shipping to select countries 🌍

  • Rates and delivery times vary depending on the destination.

  • Any customs duties or import taxes are the responsibility of the customer.

  • Once shipped, you’ll receive a tracking number via email.

Please allow 7–15 business days for international delivery, depending on customs processing times.

4. Delivery Issues

If your package hasn’t arrived within the estimated timeframe:

  1. Check your tracking link for updates.

  2. Confirm that your shipping address is correct.

  3. Contact us at quinonesdarwin022@gmail.com — we’ll be happy to help!

Please note: We are not responsible for delays caused by couriers, customs, or situations beyond our control.

5. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us within 12 hours of purchase.
Once processing or shipping has begun, we are unable to make changes.

📧 Email: quinonesdarwin022@gmail.com

6. Damaged or Lost Packages

We take great care when packaging your order.
If you receive a damaged item, please contact us within 7 days of delivery with:

  • Your order number, and

  • Photos of the damaged item and packaging.

If your parcel is lost in transit, we’ll coordinate with the courier to resolve the issue promptly.

7. Important Notes

  • We do not deliver to P.O. Boxes.

  • Delivery times may vary slightly during holidays or promotional periods.

  • Certain countries may restrict the shipping of perfume via air — we’ll notify you if your location is affected.

8. Contact Us

For any shipping or order concerns, please reach out to us:
📧 quinonesdarwin022@gmail.com
🕐 Business Hours: Monday–Saturday, 10 AM – 7 PM (UAE Time)